TERMS AND CONDITIONS

WEBSITE AND PRODUCT TERMS OF USE

At HF Protein we have made all reasonable efforts to include accurate and up to date information on our web pages. The information on this website is designed for general information purposes only. It is not intended to be a substitute for informed professional, medical or dietary/nutritional advice or care. You should not use this information to diagnose or treat any health problems or illnesses without consulting your doctor or a qualified healthcare provider. If you are under the age of 18 please seek parental permission to use this product. If you are pregnant or breastfeeding, please consult your doctor before using any of our products.

HF Protein Pty Ltd ABN 77 619 446 445 (“HF Protein,” “us,” “our,” and “we”) owns and operates this website. This page (together with the documents referred to on it) tells you the terms of website use on which you may make use of our website www.hfprotein.com.au (our site). By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms of website use (“terms of use”). If you do not agree to the terms of use, please do not use this website.

HF Protein owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission by HF Protein. No trademark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of HF Protein.

Liability: HF Protein provides this website and its contents on an “as is” basis, and makes no representation as to the accuracy, completeness, currency, timeliness, performance, suitability or reliability of the information and materials contained on this website. HF Protein will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website. You acknowledge that we expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law.

Links provided on our Website: Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. They do not signify that we endorse the website(s). We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Amendments to our terms of use: We reserve the right to amend these terms of use at any time and it is your responsibility to review these terms of use on each occasion you use this website. All amendments to these terms of use will be posted on-line. If any of the terms of use are found to be unenforceable, you agree that the remainder of the terms of use remain in full force and effect. However, continued use of our site will be deemed to constitute acceptance of the new terms of use.

Governing Law 
HF Protein operates this website from its office within Australia. The laws of the State of Queensland govern these terms of use and you agree to submit to the non-exclusive jurisdiction of the courts of Queensland. You agree to be responsible for compliance with applicable local laws if you access this website outside Australia.

SECURITY POLICY

We’ve encrypted our website with Comodo 248-bit SSL to ensure your privacy and personal information is never compromised.

At HF Protein, we’ve partnered with eWAY, to provide the “highest level of PCI-DSS compliance on the planet. eWAY is tier-one PCI-DSS compliant, and has the same levels of data security as the largest banks in the world.”

Our Shop payment gateway gives you the option to checkout with PayPal – “Committed to data integrity. PayPal has achieved PCI DSS compliance certification under various programs and standards*. This underscores our commitment to security and the protection and integrity of customer data.”
*The Visa Cardholder Information Security Program, MasterCard Site Data Protection Program and American Institute of Certified Public Accountant’s Statement of Auditing Standards #70 (SAS70) certification.

For further information regarding the security of the HF Protein website & payment gateways, please contact us at: info@hfprotein.com.au

PRIVACY POLICY

We recognise that privacy of your personal information is important to you and we have implemented this privacy policy (“Privacy Policy”) to let you know how we will collect, store, use and disclose the personal information you provide to us via this website www.hfprotein.com.au (“Website”). This Privacy Policy forms part of our Terms and Conditions.

Information we collect from you

We may ask you to supply personal information such as your name, address, date of birth, telephone number or e-mail address.

HF Protein does not collect your credit card details when orders are placed on this website. Orders are processed by a secure transaction with the eWAY or PayPal. No credit card information is ever stored on our system(s) or available to us.

We won’t request or collect any information from you that may disclose your political, religious or philosophical beliefs or affiliations; racial or ethnic origin; or criminal convictions.

Use and disclosure of your personal information we may use your personal information:

  • for the primary purpose for which you provided us the information, such as to provide you with information about our business or to provide our products or services to you;
  • to reply to your queries or provide you with the products or services you have requested (for example, to supply you with information concerning a product that you have enquired about or to supply you with products you have purchased);
  • for direct marketing of promotions, products and services we think may be of interest to you including information on new services and upcoming events, via telemarketing, post, e-mail, brochures and catalogues;
  • for a purpose made known to you at the time of collection and to which you have consented;
  • to service our relationship with you or update our records; and
    for statistical purposes.

We will not sell our database of customer details or details about customers to a third party. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

We may also disclose your personal information to our agents, contractors or third party service providers who provide administrative or other services to us. For example, some of your personal information may be passed on to our delivery couriers and mailing houses to enable delivery of your orders or promotional materials. Any personal information we provide to these agents and contractors is provided only for performance of their agreed tasks and they are required to keep such information confidential.

Personal information via the Website – Cookies

‘Cookies’ are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using the Website easier by storing information about your preferences on the Website. This allows the Website to be tailored to you on any of your return visits. Cookies will not identify you personally and HF Protein may use Cookies on our site to.

  • access online services and save your preferences
  • manage advertising
  • monitor traffic
  • collect identifiable information about your use of our websites

If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may not be able to gain access to all of the content and facilities on those websites.

How we protect your information?

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

Access to your Personal Information

We take all reasonable steps to ensure that the personal information we collect is accurate and up to date, please contact us whenever there is a change to your personal information. Where permitted by the Act, you are able to access your personal information. If you wish to do so, please contact us.

You may at any time unsubscribe from any mailing list to which you have previously subscribed.

PURCHASE TERMS

Payment: Payment for your products purchased on this website is processed at the time of placing an order. To pay for products, you will be transferred to an external site operated by PayPal or eWAY. You agree that PayPal or eWAY is responsible for processing and the security of your payment, and you hereby release HF Protein from any liability in relation to such payment. Please refer to PayPal and eWAY terms of use for conditions applying to their payment processing services.

Accuracy of your details: Should you input an incorrect shipping address on your order, you must immediately contact us at info@hfprotein.com.au to update your shipping address details. If the order has already been processed or shipped by the time we receive your email, it is your responsibility to locate the parcel and to pay any shipping and handling costs to have it re-delivered to you. HF Protein is not liable if the parcel cannot be located.

If the parcel is returned to HF Protein and you would like to cancel your order, thus seeking a refund, HF Protein agrees to refund you the total amount paid by you, less shipping and handling fees.

Orders: HF Protein reserves the right to accept or reject an order for any reason including without limitation; unavailability of product, an error in the price, image or the product description, or error in your order. Once orders are placed, an order confirmation email will be sent. Once orders are processed, a processed confirmation email will be sent. Once order is dispatched, a dispatch and tracking email will be sent.

roduct Availability: HF Protein uses its best endeavours to ensure products ordered are available for delivery and in most cases will notify you where a product is unavailable prior to you completing your order. However you acknowledge that in some cases this is not possible and HF Protein may need to reject an order you have placed for a product where HF Protein establishes that it is actually unavailable for delivery. In such cases HF Protein will refund in full all amounts you paid in respect of such unavailable product.

SHIPPING POLICY

With a commitment to deliver our products timely & economically, HF Protein utilizes the services of leading courier companies.

Australia Wide
* FREE Postage for orders totalling $99 or more
* $9.95 Australia wide flat rate for orders under $99

* Orders will be dispatched within 24hours, or next business day, except for backorder/pre-order.
* Orders should be received within 5-7 business days.

Tracking
* A tracking number will be provided by email once orders are dispatched.
* Orders can be tracked via the carriers website.

Unfortunately HF Protein only currently ships within Australia, please continue to check our website for future updates.

RETURNS AND REFUNDS POLICY

We will offer a refund or exchange on faulty or damaged products purchased at HF Protein if reported within 12 hours of delivery. If you receive a product that is damaged or faulty, please send us a photo of the damaged/faulty product to info@hfprotein.com.au and we will offer a refund or exchange. Delivery fee is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by HF Protein will not be issued a refund.

Please allow 5 business days for a refund to be processed from the date that the returned item is received by HF Protein. You will be informed via the email address that is listed on your HF Protein account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from. To advise of alternative refund details please email info@hfprotein.com.au at the time of returning goods.

HF Protein reserves the right to assess the condition and age of returned goods prior to offering an exchange or refund. This may result in a repair, exchange or refund being refused.